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Company Policy

About Us

Thank you for your interest in Advancebay, Inc.

We are dedicated to bringing an endless variety of products to Advancebay and allowing our customers to determine the price by using the Buy it Now format. One of the biggest compliments we can receive is a repeat customer and we have been fortunate enough to have had hundreds of thousands of repeat customers overthe years.

Our team has successfully completed well over 30,000 individual Advancebay listings in our career. We list over 250 auctions seven days a week, 365 days a year. Every item we list gets its own pictures, so you can be sure that what you see in the listing is exactly what you will get. Our inventory changes every day with used auto parts of inventory arriving daily. If you need something for your vehicle, Advancebay, Inc. will sell it at a deeply discounted price.

Need to Contact Us? Call or Text 916-628-1242

Advancebay, Inc. Warranty

***Warranties do NOT cover any labor costs! NO EXCEPTIONS***

Please refer to each listings posted details to learn whether a warranty applies to a particular part and its specific terms. Some listings include a warranty and others do not. Each listing will clearly state the warranty length if applicable. In the event that a part sold with a warranty fails to operate within the warranty period from time of receipt, Advancebay, Inc. will replace the part with a functionally equivalent part or refund the purchase price, at our option. Any listing that says “Sold AS-IS” does not include a warranty and all sales are final.

****Airbags, Seat Belts, and Tires are sold "AS IS" and never include a warranty and cannot be returned****

To make a warranty claim, you must contact Advancebay, Inc. before the end of the stated warranty period.


Engine Warranty

Engine warranties are limited to manufacturing defects in the block, heads, pistons, crankshafts, camshafts, rockers, and oil pumps. All other parts that may be provided are “Accessories and Extra Parts.” No warranty is provided for any such parts that are attached, including parts such as switches, sensors, cables, electronics, belts, hoses, water pumps, and manifolds.


Other Product Information

The year and model of the vehicle or part listed on an auction is within a range of interchangeability and may not necessarily be the exact model and year as the part or vehicle that has been provided. If a listings terms state the years/makes/models or other applications for a part, those are the only years/makes/models or other applications that we guarantee that the part will fit. It is the buyer’s responsibility to research and determine whether the listings item(s) will fit on other vehicles or work in other applications. We CANNOT tell you if a part will fit any other year/make/model or application.

Parts may have attached accessories that must be switched or removed to accommodate proper installation, which is the responsibility of the installer. Such accessories have been included to aid in the convenience of installation and are not covered by our warranty.


Warranty Limitations

The buyer hereby acknowledges that due to the nature of used auto parts, any liability of Advancebay, Inc. from all causes shall be limited to the price paid for the goods sold or provided. If a part sold by Advancebay, Inc. with a warranty fails to operate during the stated warranty period, liability shall be limited to the replacement of the part or a remedy not to exceed the price paid for the part, at Advancebay's, Inc. option.

All warranties are null and void if:

  • The vehicle is converted from a private passenger use to commercial or fleet use, or is used for racing or other competition or off-road recreational purposes.
  • Failure is caused by abuse, misuse, or modifications.
  • Failure is caused by using the part for any use other than what was intended or recommended by the manufacturer.
  • The part fails or becomes defective due to the vehicle being involved in a collision.
  • The part is installed or operated outside the United States.
  • The installed heat tab center is melted or removed.
  • The part is sold “As Is” as indicated on the front of invoice or in an auction’s terms.

We do not cover any labor/installation or additional part charges obtained for any reason.

We are not responsible for injury or damage during or as a result of the installation of our parts. Timing belts, thermostats, spark plugs, fluids and seals are routine maintenance items and should be replaced at the time of installation.

Any “Recommended Installation Procedures” provided by Advancebay, Inc. must be followed by the installer to maintain warranty coverage. This warranty does not cover freight costs or similar charges.

Use of Freight Forwarders VOIDS all warranties:
Advancebay, Inc. will ship the part to the address provided, however our policy about forwarded packages is that once the item leaves the United States, returns/warranties/or refunds are no longer valid. This means that if the part is not the correct part, does not work properly, or becomes damaged in any way due to the length of transit time, we will not cover it under our return or warranty policies. We will also not refund any additional costs of shipping due to forwarded items.


Making a Warranty Claim

If your part does not operate correctly during the stated warranty period after you have exhausted all possibilities with your professional installer, then you must fill out our Customer Service Request form so that we can process your claim.

About Warranties and Returns:

  • You must include the listing and/or order number.
  • You must use all reasonable means to protect the part from further damage.
  • Advancebay, Inc. must authorize and send an RMA for all returns before they are sent back to us.
  • You must furnish us with such information as we may reasonably require:
    • Digital photo showing proof of damage
    • Proof of your vehicle's vehicle identification number (VIN)
    • Regular maintenance during the warranty period as recommended by the manufacturer in the Owner's Manual.
  • We reserve the right to inspect any product prior to refund or replacement.

All implied warranties, including warranties of merchantability or fitness for a particular purpose, are limited to the duration of this warranty and do not cover incidental or consequential damages. Some states do not allow limitations on how long an implied warranty lasts or the exclusion of incidental or consequential damages, so the above limitations or exclusions may not apply to you. This warranty gives you specific legal rights, and you may also have other rights, which vary from state to state.

You can email advancebay@gmail.com for more information if needed.


Shipping Claims

You must inspect your purchased item(s) when you receive them and immediately notify Advancebay, Inc. at advancebay@gmail.com if the item(s) were damaged at the time you received them. All damage claims must be made within three days of receipt. You must retain all packing materials and shipping documents so we can investigate the cause of the damage.

By submitting a bid to purchase a part from us or accepting delivery of a part purchased from us, the buyer accepts and agrees to all of the terms above.

 

Shipping

Where are we located & where do we ship?
Item location: Rancho Cordova, California 95742
Free Shipping to: United States With the exception of LOCAL PICK UP ONLY ITEMS
Free Shipping Excludes: Alaska/Hawaii/PR, US Protectorates, APO/FPO

Tracking Number Confirmation:
Tracking numbers will be emailed and uploaded to Advancebay shortly after the item ships.
PO Boxes:
Since Advancebay, Inc. ships with USPS or FEDEX, please provide a physical address. If a PO box is provided, your order will be delayed until a physical address is given.

Shipping:
Free shipping on most items when you buy from Advancebay, Inc.
 

Need to Contact Us? Click Here

 

No Hassle Returns

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How do I Return My Item?

When you purchase from Advancebay, Inc. you will not only get the best deal but also a 14 day money back return policy!

To start the return process just send us an email: advancebay@gmail.com

Click here to email us through Advancebay My Messaging

Need to call us instead? No Problem.

Phone: 916-628-1242

Please contact us directly if you receive a damaged item or the incorrect item.

We promise our customers that they will never have to rely on the Advancebay Purchase Protection because we are committed to our customer's satisfaction.

Contact Us

Email: advancebay@gmail.com

Phone: 916-628-1242 Monday-Friday 9AM-5PM Pacific Time

isparts.net

Click here to contact us through Advancebay  My Messaging and please include the eBay Item ID that you are asking about.

 

Local Pickup

Pickup Hours: Monday through Friday 9AM-5PM Pacific Time.

If you win an item from Advancebay, Inc. you can either have your item shipped or you can pickup at our warehouse in CA. 

If you select Local Pickup you will need to send a person to pickup your item and not a Freight Carrier or pre-paid USPS, UPS or FedEx shipping label.

Upon pick up you will be given a copy of your invoices that you will be asked to sign. This signature will act as your "tracking" and acknowledgment of receipt of all items, much the same as a FEDEX signature represents. Please be sure all items are accounted for as we do not issue refunds for items reported missing after departure. You will also be required to provide a government issued photo ID for us to copy at every pickup to verify your identity. There are no exceptions.

Items will be held for 7 days after payment. Space is a valued commodity and we must have all items picked up with 7 days.

Local Pickup Checklist

  • Click the Pay Now button
  • Select Local Pickup instead of USPS or FEDEX
  • Submit Payment (If you paid with an eCheck through PayPal it will take 3-5 days before your payment clears. Item will be ready for pickup 24 hours after payment clears)
  • Hours: Monday-Friday 9AM-5PM Pacific Time.
  • Get Directions

 

Location: Advancebay, Inc. 3383 Fitzgerald Rd #B Rancho Cordova, CA 95742

Pickup Hours: Monday-Friday 9AM-5PM Pacific Time.

Click Here for Driving Directions



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